k1gam Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how k1gam ("k1gam", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("Player", "User", "you") who visit, register on, or interact with the k1gam platform at https://k1gam.pro and any associated mobile or web-based interfaces.

k1gam is committed to processing personal data in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality. This Policy is designed to ensure that you clearly understand how and why your information is being used, and what choices are available to you.

By registering a k1gam account or by continuing to use the Platform after this Policy is published or updated, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please cease using k1gam and contact our support team to close your account.

2. Data Controller

k1gam acts as the data controller for all personal data collected through the Platform. As data controller, k1gam determines the purposes and means by which personal data is processed. Where k1gam engages third-party service providers to assist with processing activities, those providers act as data processors and are contractually bound to process data only on k1gam's instructions and in compliance with applicable data protection obligations.

For all privacy-related enquiries, requests, and complaints, you may contact k1gam's designated privacy point of contact via the contact details set out in Section 15 of this Policy.

3. Personal Data We Collect

k1gam collects the following categories of personal data from players, depending on how you use the Platform:

3.1 Registration & Identity Data

• Full legal name (as it appears on your CNIC);
• Date of birth (to verify you are 21 years of age or older);
• Pakistani CNIC number and a copy of your CNIC (front and back);
• Residential address (city, province, Pakistan);
• Email address;
• Mobile number (used for JazzCash / EasyPaisa verification and account security).

3.2 Financial & Payment Data

• Payment method details — JazzCash account mobile number, EasyPaisa mobile number, HBL / UBL / Meezan Bank account details (account holder name, IBAN, branch);
• Deposit and withdrawal transaction records, including amounts, timestamps, and payment references;
• USDT wallet address (where applicable).

k1gam does not store full payment card numbers or CVV codes. All payment processing interactions with banking and mobile money partners are conducted over encrypted connections directly with the respective payment service provider.

3.3 KYC Verification Documents

• CNIC photocopy (front and back);
• Proof of address document (utility bill, bank statement, or equivalent issued within the last 3 months);
• Proof of payment method ownership (screenshots or statements linking your mobile number or bank account to your CNIC).

3.4 Gaming Activity Data

• Bet history, game session records, wager amounts, and game outcomes;
• Bonus and promotion claim records;
• Responsible gaming tool settings (deposit limits, session time caps, self-exclusion status).

3.5 Technical & Device Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser version;
• Session timestamps and duration;
• Referring URL and pages visited on the Platform.

3.6 Communications Data

• Live chat transcripts with k1gam support agents;
• Email correspondence with k1gam;
• Feedback, complaints, and dispute records.

4. How We Collect Your Data

k1gam collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a promotional offer;
• Automatically — through cookies, web beacons, and server logs when you browse or interact with the Platform (see Section 10 on Cookies);
• From third-party verification services — identity verification providers and fraud detection partners may supply additional data points to confirm your identity and protect your account;
• From payment processors — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT transaction confirmations may include transaction metadata used to reconcile your account;
• From responsible gaming databases — where you have self-excluded through an industry-wide exclusion register, k1gam may receive confirmation of your exclusion status to prevent account registration.

5. How We Use Your Personal Data

k1gam uses your personal data for the following purposes:

6. Legal Basis for Processing

k1gam processes your personal data on the following legal bases:

• Performance of a contract: Processing your registration data, KYC verification, deposits, and withdrawals is necessary to provide the services you have contracted for when opening a k1gam account.
• Legal obligation: KYC/AML (Anti-Money Laundering) compliance, age verification, and regulatory reporting are processing activities required by applicable laws and our operating licence conditions.
• Legitimate interests: Fraud prevention, platform security, responsible gaming enforcement, and service improvement are carried out on the basis of k1gam's legitimate interest in operating a safe, fair, and sustainable platform — balanced against your privacy interests.
• Consent: Where k1gam sends you optional marketing communications (e.g., Eid and Ramadan promotional emails), this is based on your consent, which you may withdraw at any time without affecting your account standing.

7. Data Sharing & Disclosure

k1gam does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients only where necessary and under appropriate contractual or legal safeguards:

7.1 Payment Service Providers

JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT processing partners receive the minimum data required to execute and verify deposit and withdrawal transactions. These providers operate under their own privacy policies and applicable Pakistani financial regulations.

7.2 Identity Verification Partners

Third-party KYC and identity verification providers receive identity documents and biometric data (where applicable) solely for the purpose of confirming your identity and age. All such providers are bound by strict data processing agreements.

7.3 Fraud Prevention and AML Services

k1gam uses industry-standard fraud prevention and anti-money laundering screening services. These providers may receive transaction data, IP addresses, and device fingerprints to identify suspicious activity. They are contractually prohibited from using this data for any purpose other than the service they provide to k1gam.

7.4 Game Software Providers

Third-party game studios and live dealer providers whose games are hosted on k1gam may receive session-level technical data (such as game round IDs and bet amounts) necessary to operate their games. These providers do not receive your full identity or financial data beyond what is technically required.

7.5 Regulatory and Law Enforcement Authorities

k1gam may disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where we are legally required to do so or where disclosure is necessary to protect the rights, property, or safety of k1gam, our players, or the public.

7.6 Corporate Transactions

In the event of a merger, acquisition, or sale of all or substantially all of k1gam's assets, player data may be transferred to the successor entity. You will be notified of any such transfer and the successor's privacy practices prior to the transfer taking effect.

8. Data Retention

k1gam retains personal data for as long as necessary to fulfil the purposes described in this Policy, comply with legal obligations, and resolve disputes. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status, plus a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements;
• KYC documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later;
• Financial transaction records: Retained for a minimum of five (5) years in line with applicable financial record-keeping obligations;
• Gaming activity logs: Retained for three (3) years from the date of the relevant activity, or longer if required for dispute resolution;
• Support communications: Retained for two (2) years from the date of the communication;
• Technical and device logs: Typically retained for up to twelve (12) months unless required longer for security or fraud investigations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identified individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

9. Data Security

k1gam implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security practices include:

• SSL/TLS encryption: All data transmitted between your browser or device and k1gam's servers is encrypted using industry-standard Transport Layer Security (TLS) protocols;
• Encrypted data storage: Sensitive data, including KYC documents and financial records, is stored in encrypted form at rest;
• Access controls: Personal data is accessible only to k1gam personnel and authorised third parties who have a legitimate need to access it, under the principle of least privilege;
• Two-factor authentication (2FA): k1gam supports and encourages 2FA for all player accounts to reduce the risk of unauthorised access;
• Regular security audits: k1gam's platform and infrastructure undergo regular security assessments and penetration testing by qualified professionals;
• Incident response: k1gam maintains a data breach response procedure. In the event of a breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay.

10. Cookies & Tracking Technologies

k1gam uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you across sessions, maintain your login state, and analyse how the Platform is used.

10.1 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the Platform to function, including session management, login authentication, and security tokens. These cannot be disabled without impairing Platform functionality;
• Functional Cookies: Remember your preferences such as language settings, responsible gaming limit configurations, and display preferences;
• Analytical Cookies: Collect anonymised data about how players navigate the Platform to help us identify areas for improvement. Data is aggregated and does not identify individual users;
• Fraud Prevention Cookies: Assist in detecting suspicious login behaviour, bot traffic, and account takeover attempts.

10.2 Managing Cookies

You may control non-essential cookies through the cookie preference panel accessible via the cookie banner displayed on your first visit to the Platform. You may also manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the k1gam Platform. k1gam does not use third-party advertising cookies or share cookie data with ad networks.

11. Your Privacy Rights

Depending on your jurisdiction and applicable data protection law, you may have the following rights in relation to your personal data held by k1gam. To exercise any of these rights, please contact us using the details in Section 15.

k1gam will respond to all verifiable privacy rights requests within thirty (30) days. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty (30) days and will inform you accordingly. Note that certain rights are subject to legal limitations — for example, k1gam cannot erase data that we are legally required to retain under AML regulations.

12. Protection of Minors

k1gam strictly prohibits the use of the Platform by any person under 21 years of age. We do not knowingly collect or process personal data of individuals under 21. Age verification is a mandatory step in our KYC process, requiring submission of a valid CNIC which confirms date of birth.

If k1gam discovers that personal data has been collected from a person under 21 years of age, the associated account will be immediately and permanently closed, all data will be deleted (subject to any legal retention obligations in connection with the closure), and any deposited funds will be handled in accordance with our Terms and Conditions and applicable law.

If you are a parent or guardian and believe that a minor under your supervision has registered on k1gam, please contact our support team immediately via live chat so that we can take swift action.

13. International Data Transfers

k1gam's primary data processing infrastructure is located in secure, internationally recognised data centre facilities. Some of our third-party service providers — including game software providers, identity verification partners, and fraud prevention services — may process your data in jurisdictions outside Pakistan.

Where personal data is transferred internationally, k1gam ensures that appropriate safeguards are in place, including contractual obligations requiring the recipient to protect your data to a standard equivalent to this Policy. k1gam does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing compensating controls.

14. Changes to This Privacy Policy

k1gam reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they substantively affect how your data is collected, used, or shared — k1gam will notify you via the email address registered to your account at least seven (7) days before the updated Policy takes effect.

For minor or non-material changes, such as clarifications of existing language or corrections of typographical errors, the updated Policy will be published on this page with a revised "Last Updated" date, and no advance notification will be required. We encourage all players to review this Policy periodically. The date at the top of this page always reflects when the Policy was most recently revised.

Continued use of the k1gam Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

15. Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by k1gam, please contact our privacy team through the following channels:

• Live Chat: Available 24/7 directly on the k1gam Platform — average response time under 3 minutes. For privacy requests, please clearly state "Privacy Request" at the start of your message;
• Email: support k1gam.pro (plain text — not a clickable link). Include your registered account email address and a brief description of your request;
• Response Commitment: k1gam will acknowledge all privacy-related requests within 48 hours and will provide a substantive response within 30 days.

If you are dissatisfied with k1gam's response to a privacy concern, you have the right to lodge a complaint with the relevant data protection or regulatory authority in your jurisdiction. Details of the applicable authority are available upon request from our support team.